Speak to the right person by selecting a topic below.
Our friendly customer service team is here to help you with your application.
Monday to Friday (excluding bank holidays)
8am to 6pm
Please note our opening hours over the festive period:
22nd & 23rd December: 08:00 – 18:00
24th December: 08:00 – 12:00
25th & 26th December: Closed
29th – 31st December: 09:00 – 17:00
1st January: Closed
2nd January: 08:00 – 18:00
If you have questions about payments, withdrawals or other general enquiries about an active loan or savings account, you can contact your provider directly.
Loans or savings accounts with My Community Bank
Monday to Friday (excluding bank holidays)
8am to 6pm
Opening hours may vary over the festive period - please check website
Loans or savings accounts with Castle Community Bank
info@castlecommunitybank.co.uk
Monday to Friday (excluding bank holidays)
10am to 4pm
Opening hours may vary over the festive period - please check website
Please visit our dedicated complaints page here.
Please use our postal address:
My Community Finance
30 Churchill Place
Canary Wharf
London E14 5EU
UK