We're committed to treating our customers fairly.
Contact us if you're unhappy with our service.
We treat all complaints seriously. We're always looking to improve our service to you.
If you'd like to make a complaint you can:
Call us: 0203 375 0221, Monday to Friday 8am-6pm.
Email us: complaints@mycommunityfinance.co.uk
Write to us: Complaints, My Community Finance, 30 Churchill Place, Canary Wharf, London E14 5EU, UK.
We'll send you an email or a letter within 5 working days to confirm that we've received your complaint.
If you're still not satisfied with our answers you can contact the Financial Ombudsman Service (FOS) 8 weeks after your complaint.
Financial Ombudsman Service (FOS)
The Financial Ombudsman Service is an independent and official body. Their service is free. They help sort out disputes between UK-based financial companies and their customers. They can give you an unbiased answer about what's happened. They have legal powers to put things right if they feel customers have been treated unfairly.
Reporting to the Financial Conduct Authority (FCA)
We report all complaints to the Financial Conduct Authority (FCA).
Resolution Process
If you think we've made a mistake, we're sorry. Please contact us to sort it out.