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Making a complaint

We're committed to treating our customers fairly. 
Contact us if you're unhappy with our service.

We treat all complaints seriously. We're always looking to improve our service to you.

If you'd like to make a complaint you can:

Call us:  0203 375 0221, Monday to Friday 8am-6pm.

Email us: complaints@mycommunityfinance.co.uk 

Write to us: Complaints, My Community Finance, 30 Churchill Place, Canary Wharf, London E14 5EU, UK.

We'll send you an email or a letter within 5 working days to confirm that we've received your complaint. 

If you're still not satisfied with our answers you can contact the Financial Ombudsman Service (FOS) 8 weeks after your complaint.

Financial Ombudsman Service (FOS)

The Financial Ombudsman Service is an independent and official body. Their service is free. They help sort out disputes between UK-based financial companies and their customers. They can give you an unbiased answer about what's happened. They have legal powers to put things right if they feel customers have been treated unfairly.

Reporting to the Financial Conduct Authority (FCA)

We report all complaints to the Financial Conduct Authority (FCA).

Resolution Process

If you think we've made a mistake, we're sorry. Please contact us to sort it out.

My Community Finance

Giving savers and borrowers access to ethical lenders such as credit unions through the Community Finance Network. For you. For everyone.

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My Community Finance is the registered trading name of Amplifi Capital (UK) Limited - in Administration (“Amplifi” ).
Gareth Slater and Rob Spence have been appointed as Joint Administrators over the Amplifi in managing the affairs, business and property of Amplifi. The Joint Administrators act as agents of Amplifi, without personal liability.
Gareth Slater and Rob Spence are authorised to act as insolvency practitioners by the Institute of Chartered Accountants in England & Wales. We are bound by the Insolvency Code of Ethics.
Amplifi is authorised and regulated by the Financial Conduct Authority. FCA reference numbers are 718749 and 902841. Registered office number 08641995. Amplifi is registered with the Information Commissioner’s Office with registration number ZA040320. CCTA Membership Number CCTA1265.
Registered Office: c/o Interpath Limited, 10 Fleet Place, London, EC4M 7RB.