Easy Access

Get help with your application or existing easy access savings account.

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Frequently Asked Questions

I don't see my deposit in my account, what should I do?

If you don’t see your deposit in your account, it may be because:

Transfer details
Please make sure you have stated the correct recipient (beneficiary) name (in some cases called 'business name') and reference number (your easy access account ID) in your transfer.

Linked bank account
For security reasons, we only accept deposits from your linked bank account. To see which account you have linked, simply log in to the portal and select your easy access savings account. Then, click on “View account details” and scroll down and click on “Your linked bank account”.

If the deposit came from another account, our team will review the transfer and contact you to verify it. This might take up to two working days (our working days are Monday to Friday, excluding bank holidays). During this time, the deposit will not be visible in your easy access savings account.

Transfer times
In some cases, your transfer might take up to two hours to appear in your account. Some banks have slower processing times, so transfers might get delayed. We recommend you send money from a bank account that uses Faster Payments (learn more about Faster Payments here)

Technical problems
You might want to reload the portal if you had it open for a while. If the problem persists, please contact us. Our team will get this sorted.


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Our dedicated customer service team is here to listen and support you throughout your financial journey with us.

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My Community Finance

Giving savers and borrowers access to ethical lenders such as credit unions through the Community Finance Network. For you. For everyone.

My Community Finance is a credit broker, not a lender. My Community Finance is the registered trading name of Amplifi Capital (U.K.) Limited [Amplifi] with UK company number 08641995 and registered address 30 Churchill Place, Canary Wharf, London E14 5EU. Amplifi Capital (U.K.) Limited is authorised and regulated by the Financial Conduct Authority with FRN 718749. Amplifi Capital (U.K.) Limited is registered with the Information Commissioner’s Office with registration number ZA040320. Amplifi Capital (U.K.) Limited partners with the Community Finance Network; the Community Finance Network is a group of credit unions and CDFIs committed to providing fair and ethical loans. Participating credit unions are authorised by the Prudential Regulation Authority (Bank of England) and regulated by the Financial Conduct Authority. Participating CDFIs are regulated by the Financial Conduct Authority. Their respective details, including registration numbers with both regulatory bodies, can be found on the Community Finance Network website. CCTA Membership Number CCTA1265. 

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