Easy Access

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Frequently Asked Questions

I've changed my address, phone number, email or bank account. How do I update my details?

You can update your phone number or address through the My Community Finance portal.

To update your bank account or email address, please get in touch with the credit union your account is with:

My Community Bank:

Email: friends@mycommunitybank.co.uk
Call: 020 3375 0221 (phone lines are open Monday to Friday, 8am to 6pm, excluding bank holidays) 

Castle Community Bank:
Email: info@castlecommunitybank.co.uk
Call: 0203 3750221 (phone lines are open Monday to Friday, 8am to 6pm, excluding bank holidays)

NotFoundWhatYouAreLookingFor

Not found what you're looking for?

Our dedicated customer service team is here to listen and support you throughout your financial journey with us.

Monday to Friday
8am to 6pm

My Community Finance

Giving savers and borrowers access to ethical lenders such as credit unions through the Community Finance Network. For you. For everyone.

My Community Finance is a credit broker, not a lender. My Community Finance is a registered trading name of Amplifi Capital (U.K.) Limited with company number 08641995 and registered address 30 Churchill Place, Canary Wharf, London E14 5EU, UK. Amplifi Capital (U.K.) Limited is authorised and regulated by the Financial Conduct Authority with FRN 718749 and FRN 902841. Amplifi Capital (U.K.) Limited is registered with the Information Commissioner’s Office with registration number ZA040320 and is a member of the Consumer Credit Trade Association (“CCTA”) with membership number CCTA1265 

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