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Frequently Asked Questions

Can I change my monthly repayment date?

It is possible to change your monthly repayment date. If you want to do this, please email or call the credit union your account is with. 

My Community Bank

Email: friends@mycommunitybank.co.uk

Call: 02033570221 (Monday to Friday, 8am to 6pm, excluding bank holidays)

Castle Community Bank 

Email: info@castlecommunitybank.co.uk

Call: 0131 466 5006 (Monday to Friday, 8am to 4pm, excluding bank holidays)
 
Provide your account reference number and the date you want to change your direct debit to. You can choose any date except the 29th, 30th or 31st (as not every month has these dates).

It can take up to 7 working days to change your Direct Debit date (the credit unions’ working days are Monday – Friday, excluding bank holidays). This means you may need to make a payment on your current Direct Debit date before it moves across. If this is the case, we will change your direct debit date from the following month, so you don’t end up making two payments close together.

Please note that changing your repayment date may affect your final payment amount if the new date is later than the existing date. This is because interest is charged on the principal balance outstanding. So, if you extend your payment date past what was in your original loan agreement, this means your principal will be outstanding for longer so you will pay more interest. 

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My Community Finance

Giving savers and borrowers access to ethical lenders such as credit unions through the Community Finance Network. For you. For everyone.

My Community Finance is a credit broker, not a lender. My Community Finance is the registered trading name of Amplifi Capital (U.K.) Limited [Amplifi] with UK company number 08641995 and registered address 30 Churchill Place, Canary Wharf, London E14 5EU. Amplifi Capital (U.K.) Limited is authorised and regulated by the Financial Conduct Authority with FRN 718749. Amplifi Capital (U.K.) Limited is registered with the Information Commissioner’s Office with registration number ZA040320. Amplifi Capital (U.K.) Limited partners with the Community Finance Network; the Community Finance Network is a group of credit unions and CDFIs committed to providing fair and ethical loans. Participating credit unions are authorised by the Prudential Regulation Authority (Bank of England) and regulated by the Financial Conduct Authority. Participating CDFIs are regulated by the Financial Conduct Authority. Their respective details, including registration numbers with both regulatory bodies, can be found on the Community Finance Network website. CCTA Membership Number CCTA1265. 

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