Get help with your application or existing loan.

Select a topic

Frequently Asked Questions

Can I make additional payments towards my loan?

Yes, you can make additional payments towards your loan.

This will initially reduce your next monthly Direct Debit payment, and any excess in payment will then reduce the total amount you owe. The amount of your remaining Direct Debit payments will stay the same.

Please note:

  • If you have missed payments, and your account is in arrears, then your additional payments will go towards paying this off first
  • Additional payments might take 1-2 days to appear on your loan account, depending on the processing time of your bank.

How to make an additional payment:

Use the account details below to make a bank transfer from your bank account:

  • If you have a loan with My Community Bank

    Beneficiary/Name: My Community Bank

    Account number: 10291377

    Sort Code: 040072

    Reference: Your loan application ID*

  • If you have a loan with Castle Community Bank

    Beneficiary/Name: Castle Community Bank

    Account number: 09245529

    Sort Code: 040072

    Reference: Your loan application ID*

*Your loan application ID consists of 6-8 characters and can be found by either. logging in to your account or in the emails we’ve sent you regarding your loan.


Not found what you're looking for?

Our dedicated customer service team is here to listen and support you throughout your financial journey with us.

Monday to Friday
8am to 6pm

My Community Finance

Giving savers and borrowers access to ethical lenders such as credit unions through the Community Finance Network. For you. For everyone.

My Community Finance is a credit broker, not a lender. My Community Finance is the registered trading name of Amplifi Capital (U.K.) Limited [Amplifi] with UK company number 08641995 and registered address 30 Churchill Place, Canary Wharf, London E14 5EU. Amplifi Capital (U.K.) Limited is authorised and regulated by the Financial Conduct Authority with FRN 718749. Amplifi Capital (U.K.) Limited is registered with the Information Commissioner’s Office with registration number ZA040320. Amplifi Capital (U.K.) Limited partners with the Community Finance Network; the Community Finance Network is a group of credit unions and CDFIs committed to providing fair and ethical loans. Participating credit unions are authorised by the Prudential Regulation Authority (Bank of England) and regulated by the Financial Conduct Authority. Participating CDFIs are regulated by the Financial Conduct Authority. Their respective details, including registration numbers with both regulatory bodies, can be found on the Community Finance Network website. CCTA Membership Number CCTA1265. 

© My Community Finance. All rights reserved.