Loans

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Frequently Asked Questions

When will I get my money?

We complete a range of credit, identity and affordability checks when you apply for a loan.


Advanced processes and technology are used to verify as many details as possible automatically. If everything can be verified, and no fraud risk is flagged, your credit union loan could be in your account within two hours of applying.


Sometimes we will need to ask for additional information. If that is the case, we will be in touch with further details of what’s required. If your loan is approved, the money will usually be in your account within three working days after we receive the requested information. Our working days are Monday – Friday (excluding bank holidays).


You can check the status of your loan application 24/7 in the My Community Finance portal

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Our dedicated customer service team is here to listen and support you throughout your financial journey with us.

Monday to Friday
8am to 6pm

My Community Finance

Giving savers and borrowers access to ethical lenders such as credit unions through the Community Finance Network. For you. For everyone.

My Community Finance is a credit broker, not a lender. My Community Finance is a registered trading name of Amplifi Capital (U.K.) Limited with company number 08641995 and registered address 30 Churchill Place, Canary Wharf, London E14 5EU, UK. Amplifi Capital (U.K.) Limited is authorised and regulated by the Financial Conduct Authority with FRN 718749 and FRN 902841. Amplifi Capital (U.K.) Limited is registered with the Information Commissioner’s Office with registration number ZA040320 and is a member of the Consumer Credit Trade Association (“CCTA”) with membership number CCTA1265 

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