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Frequently Asked Questions

When will I get my money?

We complete a range of credit, identity and affordability checks when you apply for a loan.

Advanced processes and technology are used to verify as many details as possible automatically. If everything can be verified, and no fraud risk is flagged, your credit union loan could be in your account within two hours of applying.

Sometimes we will need to ask for additional information. If that is the case, we will be in touch with further details of what’s required. If your loan is approved, the money will usually be in your account within three working days after we receive the requested information. Our working days are Monday – Friday (excluding bank holidays).

You can check the status of your loan application 24/7 in the My Community Finance portal


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Our dedicated customer service team is here to listen and support you throughout your financial journey with us.

Monday to Friday
8am to 6pm

My Community Finance

Giving savers and borrowers access to ethical lenders such as credit unions through the Community Finance Network. For you. For everyone.

My Community Finance is a credit broker, not a lender. My Community Finance is the registered trading name of Amplifi Capital (U.K.) Limited [Amplifi] with UK company number 08641995 and registered address 30 Churchill Place, Canary Wharf, London E14 5EU. Amplifi Capital (U.K.) Limited is authorised and regulated by the Financial Conduct Authority with FRN 718749. Amplifi Capital (U.K.) Limited is registered with the Information Commissioner’s Office with registration number ZA040320. Amplifi Capital (U.K.) Limited partners with the Community Finance Network; the Community Finance Network is a group of credit unions and CDFIs committed to providing fair and ethical loans. Participating credit unions are authorised by the Prudential Regulation Authority (Bank of England) and regulated by the Financial Conduct Authority. Participating CDFIs are regulated by the Financial Conduct Authority. Their respective details, including registration numbers with both regulatory bodies, can be found on the Community Finance Network website. CCTA Membership Number CCTA1265. 

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