Why was my loan application rejected?
All loan applications are subject to creditworthiness and affordability checks. We are unable to provide specific details on why one of the credit unions we work with declined your application.
It may be because:
• You do not meet the lending criteria of the credit unions we work with
• They cannot confirm the accuracy of the information you gave when you applied
• Your information has changed since you applied
You can get a copy of your credit report and check if there are any errors, by requesting a copy of your report for free from TransUnion, Experian or Equifax.
You can understand more about how credit reference agencies collect and use your information here: Credit Reference Agency Information Notice (CRAIN).
If you are experiencing financial difficulty or want advice on managing your money you can visit the MoneyHelper website where you will find help with the cost of living, dealing with debt, money problems and complaints, and scams. You can also get in touch with MoneyHelper by phone on 0800 138 7777.
MoneyHelper offer support in English and Welsh, with lots of resources available in different formats. This includes online content, printed guides, webchat, WhatsApp, and face-to-face meetings through the MoneyHelper funds program.
